How can we help you today?

• Australian Nationally Co-ordinated Criminal History Checks (NCCHC)
  • Identity requirements for Australian Criminal History Checks
• General Information
  • I am using a hotmail email address why am I not getting correspondence
  • I'm a Uber Driver and I need to conduct some background checks
  • Scam Calls and Emails
  • I need to make a complaint about the service
• New Zealand Police Checks
  • Privacy Policy
  • What is the MoJ Check?
  • What is the MoJ process?
  • Is this the right type of check for me?
  • What is a full criminal record check?
  • What is a Police Vetting Check?
  • What does a MoJ check look like?
  • How long does it take to process my MoJ check?
  • Identity requirements for New Zealand Police Checks
• Payments
  • I don’t have a credit card, what other payment methods are available?
  • Can you explain your refunds policy?
• Proof of Identity
  • I want to use InstaID Plus. How does it work?
  • How secure is my personal information using InstaID Plus?
  • Why can't I just email you scanned copies of my ID?
  • I don’t have a webcam on my PC, can I still use InstaID Plus?
  • Who will be able to see my ID once I upload it?
  • What happens after I have scanned my ID?
  • What if I don't have a Commencement of ID or a Primary ID?
  • I thought I provided enough ID... Why are you asking for more?
  • Why isnt my camera on my phone working when I am using InstaID Mobile
  • What identity documents do I need?
  • Uploading my digital drivers licence
• Right to Work Checks
  • What is a right to work check?
  • What if the information on my VEVO is inaccurate
  • I am an Uber Driver/Partner. Where do I find the link for my Police Check and Right To Work/VEVO check?
• ਪੰਜਾਬੀ
  • ਆਸਟ੍ਰੇਲੀਆਈ ਪੁਲਿਸ ਜਾਂਚਾਂ ਲਈ ਪਛਾਣ ਲੋੜਾਂ