Frequently Asked Questions
Quick answers to the most common issues
We have an extensive knowledgebase of frequently asked questions covering many topics including identity uploading, refunds, result delays, and more.
Our knowledgebase is the fastest way to get answers to any issues you may be having with your checks.
Contact Our Team
Get in touch with our Australian support team
Our fully Australian support team are available via email and phone. You can easily contact our team to discuss any issues with your check.
Business Clients
Existing Clients
Existing business clients can make use of our extensive help documentation as required.
You can also contact your support manager at any time. Use the Get Help button in your dashboard to get their contact details.
New Clients
Please contact our friendly sales team for more information about our products and services