arrow-downarrow-rightbag-suitcasebookmarkbriefcasebuilding-homecarchaincheck-circlecheck-listcheck-pagecheck-shieldcheckcustomer-supportdollar-coindollareye-scanface-scangovernment-buildinghammerhappy-browserhardhathospitalloginmegaphonepadlockresumeshare-heartstarttruckuser-protectionuser-searchvisawarning

Coming soon - National Crime Check is getting a new look! Click here for more information.

You will sometimes need to 'allow' your camera to use your phone to do the online ID process.

Close down all other open windows you may have on your phone first, you may have too many open.  You can also try switching your phone off and then on again to reset after you have checked the below. 

Go to your phone Settings, here are various makes and what to follow to find your camera and ensure it is switched to ON or Allow, then try again. 

Samsung:

Settings > Apps > Internet (Samsung Internet/Google Chrome) > Permissions > Camera [ON]

iPhone:

Settings > Safari/Google Chrome > Camera [ON]

Oppo:

Settings > Security > App Permissions > Select Internet browser (Chrome) > Camera [ON]

or Settings > App management > as above

Xiaomi:

Settings > System Apps > Chrome/MI Internet (ask for their phones default internet) > App Permission > Camera [ON]

Nokia:

Settings > App and Notification > Chrome > Permissions > Camera [ON]

Huawei;

Settings > App and Notification > Chrome (ask for default internet browser) > Permissions > Camera [ON]

Was this helpful?

Can't find the answer to your question?

< 480px
XS
SM
MD
LG
XL
2XL
3XL